FAQs
Frequently Asked Questions
Is the NÜRA ComfortLift Seamless Bra a one-time purchase?
Yes. The NÜRA ComfortLift Seamless Bra is sold as a one-time purchase. You are charged only the price shown at checkout.
A one-time purchase does not create a subscription or recurring charge. Recurring billing applies only if you separately and affirmatively choose to purchase the NÜRA Rewards Membership.
What is the NÜRA Rewards Membership?
The NÜRA Rewards Membership is a recurring membership billed at $29.99 USD every 30 days.
The membership is not preselected by default. You must actively choose to add it to your order.
While your membership remains active and paid, you may receive member benefits such as exclusive discounts, priority support, early access to selected offers, and other member benefits that may be available from time to time.
How do I know if I'm being charged again?
If you have an active NÜRA Rewards Membership, you will receive an electronic notification approximately 5 to 7 days before each scheduled recurring charge, where applicable.
You will also receive a receipt after each successful transaction.
The recurring price, billing frequency, and applicable membership terms are disclosed before you complete your membership purchase.
A standard one-time product purchase does not result in recurring charges unless you separately choose a recurring membership or subscription.
How do I cancel my NÜRA Rewards Membership?
You can cancel your membership at any time, and no phone call is required.
You can manage or cancel your membership through your customer account where subscription management is available, or contact us at:
To avoid a future recurring charge, submit your cancellation request before your next scheduled billing date.
Cancellation stops future recurring charges after the cancellation has been processed. It does not automatically refund a charge that has already been processed.
For complete details, please review our Subscription & Cancellation Policy.
How long does shipping take?
Most orders are processed within 1 to 2 business days.
Estimated delivery within the United States is 5 to 10 business days after dispatch.
Once your order ships, tracking information will be provided by email when available.
Please note that delivery estimates are not guaranteed and may vary due to carrier delays, weather, holidays, high shipping volumes, or other circumstances outside our reasonable control.
What is your return policy?
Our returns and refunds are governed by our Refund Policy.
Opened and unopened products may generally be eligible for return within 14 days of delivery, subject to the conditions and exclusions stated in the Refund Policy.
Products damaged through misuse, improper care, alteration, negligence, or customer-caused damage may not qualify for a refund.
Please contact us before sending any return.
What should I do if my order arrives damaged or incorrect?
If you receive a product that is damaged, defective, or incorrect due to a manufacturing issue, shipping damage, or an error on our part, contact us at:
Please contact us within 7 days of delivery and include your order number, a description of the issue, and clear photographs where applicable.
We will review the issue and determine the appropriate resolution in accordance with our Refund Policy.
Where is NÜRA based and how can I contact you?
NÜRA is operated by BT International Commerce, LLC, based in Orlando, Florida, United States.
Email: mysura@fviainboxes.com
Phone: +1 (689) 304-9770
Our customer support team generally responds within 24 hours, Monday through Friday, 9:00 AM to 5:00 PM Eastern Time.
Contact
BT International Commerce, LLC
7345 W Sand Lake Rd STE 210, Office 5717
Orlando, FL 32819
United States
Email: mysura@fviainboxes.com
Phone: +1 (689) 304-9770
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