Shipping Policy

Last updated: August 2026

This Shipping Policy applies to orders placed through mysura.shop, operated by BT International Commerce, LLC.

We aim to process and deliver orders as efficiently as possible. Please review the information below for details regarding order processing, shipping, tracking, and delivery.

1. Order Processing Time

Orders are processed after successful payment confirmation.

Most orders are processed within 1 to 2 business days. Orders placed on weekends or U.S. public holidays will generally begin processing on the next business day.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Processing times are estimates and may occasionally be extended due to order volume, inventory availability, payment verification, weather, carrier conditions, holidays, or other circumstances beyond our reasonable control.

2. Order Fulfillment

Orders may be fulfilled through our fulfillment partners, warehouses, and third-party shipping carriers.

For merchant processing, operational, and bank compliance purposes, MYSURA may use a U.S.-based fulfillment solution for applicable U.S. orders when required by our payment processing or business partners.

The fulfillment location may vary depending on product availability and operational requirements.

3. Estimated Shipping Times

Estimated delivery times begin after an order has been dispatched and may vary depending on the shipping carrier, destination, seasonal demand, weather, and other circumstances.

Estimated delivery time:

• United States: 5 to 10 business days after dispatch

Delivery estimates are provided for informational purposes only and are not guaranteed delivery dates.

Delays caused by shipping carriers, severe weather, natural events, holidays, carrier disruptions, or other circumstances outside our reasonable control do not automatically qualify an order for cancellation or refund.

4. Shipping Rates

Applicable shipping charges, if any, will be displayed at checkout before payment is completed.

Promotional shipping offers may be available from time to time and will be clearly presented at checkout when applicable.

Shipping charges are generally non-refundable once an order has been processed or shipped, except where otherwise required by applicable law or where the shipping issue resulted from an error on our part.

5. Tracking Information

Once your order has shipped, tracking information will be provided by email when tracking is available.

Please allow approximately 1 to 2 business days after shipment for tracking information to begin updating in the carrier's system.

If you have not received tracking information within 4 business days after placing your order, please contact us at mysura@fviainboxes.com.

In some cases, tracking information may not update immediately even though the package is already in transit.

6. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, contact us immediately at mysura@fviainboxes.com.

We may be able to update the address if the order has not yet been processed or shipped. Once an order has entered processing or has been shipped, we cannot guarantee that an address change will be possible.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply to reship the order.

MYSURA is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete information supplied by the customer.

7. Delayed, Lost, or Stolen Packages

If your package is delayed, please first review the tracking information provided by the shipping carrier, as carrier scans and estimated delivery dates may change during transit.

If a package is confirmed by the carrier as lost in transit, contact us at mysura@fviainboxes.com and provide your order number so we can review the situation and determine the appropriate next steps.

If tracking shows that a package was delivered but you cannot locate it, please first check around the delivery location and with household members, neighbors, building management, or other applicable parties. You should also contact the shipping carrier or local delivery office.

MYSURA is not responsible for packages that are marked as delivered by the carrier but are subsequently reported as missing or stolen. However, we will make reasonable efforts to assist with carrier-related delivery issues.

8. Delivery Issues and Damaged Packages

If your package arrives visibly damaged, please document the condition of the package and product with photographs and contact us at mysura@fviainboxes.com as soon as reasonably possible.

For products that are damaged, defective, or incorrect due to an error on our part, please refer to our Refund Policy for the applicable return and refund procedures.

9. Shipping Restrictions

At this time, MYSURA ships orders within the United States only.

International shipping is not currently offered. Therefore, international customs duties, import fees, and international delivery charges do not apply to orders placed for delivery within the United States.

We reserve the right to restrict shipping to certain locations where delivery cannot reasonably be completed or where required by applicable laws, carrier restrictions, or operational limitations.

10. Business Days

For purposes of this Shipping Policy, business days generally mean Monday through Friday, excluding U.S. public holidays.

Carrier transit times may differ from our order-processing schedule.

11. Circumstances Outside Our Control

MYSURA is not responsible for shipping or delivery delays caused by circumstances outside our reasonable control, including but not limited to:

• Severe weather or natural disasters
• Carrier delays or service interruptions
• Holidays or unusually high shipping volumes
• Transportation disruptions
• Incorrect or incomplete customer information
• Government restrictions or other legal requirements
• Events affecting our fulfillment partners or shipping carriers

We will make reasonable efforts to assist customers when such circumstances occur, but such delays do not constitute a guaranteed basis for cancellation, refund, or compensation unless required by applicable law.

12. Policy Changes

We may update this Shipping Policy from time to time to reflect changes to our shipping practices, fulfillment operations, carriers, or applicable legal requirements.

Any updated version will be posted on mysura.shop with a revised “Last updated” date.

13. Customer Support

For shipping, delivery, or tracking questions, please contact our support team:

Email: mysura@fviainboxes.com
Phone: +1 (689) 304-9770

Our customer support team generally responds within 24 hours, Monday through Friday, 9:00 AM to 5:00 PM Eastern Time.

Business Address:
BT International Commerce, LLC
7345 W Sand Lake Rd STE 210, Office 5717
Orlando, FL 32819
United States